Are billing or receipts sent with my package?
No. All gifts are sent without billing information. If you require a billing invoice, be sure to fill in the billing information and shipping information with the correct details so we can send all invoices to the billing address.
Can I send my gift anonymously?
Absolutely. When you reach the checkout just be sure not to fill in any gift card information.
How will the recipient know the gift is from me?
When you fill in the gift card information, be sure to let us know your name and short message. This will ensure we include your name on the gift card. The complimentary gift card option is located at checkout under "Include Instructions For Seller"
How long will my gift take to arrive?
We package and post your gift within 24 hours unless the express option is chosen, in this case we have your gift packaged immediately and sent by express post. To view more about shipping times click here.
How many items can I send as a custom gift?
This will depend on the type of packaging chosen. For Gift Bags we generally fit 1-2 x toys and 2 x large treats. For Gift Hampers we generally fit 1 toy and 2 large treats. If you have any queries specifically relating to your gift please contact us directly at firstname.lastname@example.org and we will respond as soon as possible.